Shipping Policy

Order Fulfillment

Gourmet Doggie Diner ships orders within 1-2 business days.

Shipping Frozen Foods

All frozen products are shipped frozen in a styrofoam cooler or styrofoam lined box for large orders. Whenever possible we keep your food frozen with eco-friendly gel ice packs vs. dry ice.

Raw Bones and Food are shipped in a styrofoam cooler or styrofoam lined box for large orders with dry ice. This is the only way to keep the food frozen. A $9.95 surcharge will be added to all raw orders to cover the dry ice and cooler.

Frozen orders require a FedEx expedited shipping method to be chosen during checkout. Orders will be shipped Monday - Thursday (except holidays) for next day shipping or Monday - Wednesday for second day shipping.

Delivery:

Due to changes in FedEx policy, FedEx no longer require a signature at time of delivery on residential orders. Make arrangements for your frozen order to be delivered at a location someone can accept it so it is not left out in the sun. If this is not possible leave a note for the delivery person indicating where to leave your package. The food only stays frozen for up to 3 days from shipment, if it is left in the hot sun, there is a possibility it will begin to thaw.  Gourmet Doggie Diner cannot be responsible for products defrosted from being left outside.

Backorders / Out of Stock:

We try very hard to avoid having product on back order or be out of stock.  However, sometimes this is unpreventable and for this we are very sorry.  You will be notified via email of any backordered items. Backordered items are typically in stock within a few days, unless there is a delay with the manufacturer. Backordered items will be shipped to you as soon as they are in stock at no additional shipping charge to you.  Your credit card will not be charged for the backordered items until they ship.

Shipping Methods

FedEx Ground
Delivery in 1–5 business days to a business address only.

FedEx 3Day
Delivery in 3 business days by 4:30pm to most areas (by 7pm to residences).

FedEx 2Day
Delivery in 2 business days by 4:30pm to most areas (by 7pm to residences).

FedEx Overnight Standard
Delivery the next business day by 3pm to most areas.