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Shipping Policy

Order Fulfillment

Gourmet Doggie Diner usually ships orders within 1-2 business days.

Free Shipping!

Receive FREE SHIPPING on qualifying orders of $99 or more and 10 lbs. or less in shipping weight. Free shipping exclusions apply:

  • Exclusions:  Frozen Food and Treats that require an expedited shipping method.
  • Free Shipping applies only to shipping within the continental 48 states (not military APO/FPO, Alaska, Hawaii or Puerto Rico.
  • All Free Shipping orders will shipped via Ground Service, at our discretion, transit may be up to 14 days, not including weekends, plus 1-2 days for order processing.
  • Free Shipping will not apply to back ordered items that do not meet the $99 minimum order amount.

$7.95 Starting - Flat Rate Shipping

Now even your heavy items can ship at an affordable price.  With our Flat Rate Shipping, the flat rate calculates automatically based on the total weight of items in your cart.

  • Eliminates product prices being marked up to cover "free" shipping costs.
  • Saves you money - when comparing to sites with "Free Shipping", often times our order total is still less, even when adding in the cost of shipping.
  • Packages are shipped via a reputable traceable carrier.
  • All flat rate ground shipping is at our discretion on which carrier we use. The carrier we choose will depend on which carrier serves your area.

Shipping Frozen Foods

All frozen foods are shipped frozen in a styrofoam cooler or styrofoam lined box for large orders. Whenever possible we keep your food frozen with eco-friendly gel ice packs vs. dry ice.

Raw Bones and Food are shipped in a styrofoam cooler with dry ice. This is the only way to keep the food frozen. A $9.95 surcharge will be added to all raw orders to cover the dry ice and cooler.

Frozen orders require an expedited shipping method of no more than 2 days transit time. If your transit time is more than 2 days and you selected flat rate or ground shipping, we will notify you via email that your shipping selection must be upgraded and what the additional shipping charge will be. Orders will be shipped Monday - Thursday (except holidays) for next day shipping or Monday - Wednesday for second day shipping. A surcharge will be automatically be added to your cart for all frozen food orders to cover the extra shipping supplies.

Delivery:

All of our packages are shipped with a carrier that provides the ability to track your package. Due to changes in FedEx policy, FedEx no longer require a signature at time of delivery on residential orders. Make arrangements for your frozen order to be delivered at a location where someone can accept it and put it in a freezer. If this is not possible, leave a note for the delivery person indicating where to leave your package so it is out of the sun.  The food only stays frozen for up to 3 days from shipment, if it is left in the hot sun, there is a possibility it will begin to thaw.  Gourmet Doggie Diner does not issue refunds for thawed product. Gourmet Doggie Diner does not refund shipping charges for delayed delivery by carrier.

Backorders/Out of Stock:

We try very hard to avoid having product on back order or be out of stock.  However, sometimes this is unpreventable and for this we are very sorry.  You will be notified via email of any back ordered items. Back ordered items are typically in stock within a few days, unless there is a delay with the manufacturer. You will have the option to either have us hold your order until all product is available for shipping or to cancel the item that is on back order.  Your credit card will not be charged for the back ordered items that are cancelled.

Shipping Methods

Flat Rate Ground/FedEx Ground/Home Delivery
Delivery in 1–5 business days. FedEx does not require a signature at time of delivery on residential orders. You may want to leave a note indicating where the delivery person should leave your package in the event that no one is home when the delivery is made.  All flat rate ground shipping is at our discretion on which carrier we use. The carrier we choose will depend on which carrier serves your area. 

3Day Delivery
Delivery in 3 business days by 4:30pm to most areas (by 7pm to residences).

2Day Delivery
Delivery in 2 business days by 4:30pm to most areas (by 7pm to residences).

Overnight Delivery
Delivery the next business day by 3pm to most areas.

  • Overnight Delivery is not available for PO boxes, APO, FPO or AEO addresses or to Alaska, Hawaii and U.S Territories

Estimated Ground Shipping Times


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Gourmet Doggie Diner
2206 E. Broadway Ave.
Bismarck, ND  58501