Return Policy

Procedure: Within 15 days of receipt of product unopened and unused products in original, sellable condition (excluding homemade food and treats) may be returned for exchange or for a full refund of the product purchase price (excluding shipping charges and taxes), subject to some limitations:

Returns must be pre-approved by requesting a return authorization number by sending an email via our Contact page. No credits will be issued for unauthorized returns.
We must receive the returned merchandise within 10 days of issuing your Return Authorization Number. Returns beyond the 10 days will not be accepted upon delivery.
Make sure returned items are packaged well. We cannot issue credits for merchandise that is returned damaged.
Send your insured package via a traceable carrier (UPS or FEDEX) to ensure protection from loss or damage as well as prompt delivery.
Write your Return Authorization Number (RA#) on the outside of the package and send it to:

Gourmet Doggie Diner
Attn: Returns
2206 E. Broadway Ave.
Bismarck, ND 58501

We do not accept C.O.D. packages
We reserve the right to refuse a return on any product that is not unopened, unused and undamaged.
Shipping, handling fees and taxes are non-refundable.
The following items are non-refundable:
- Sale or clearance items, homemade food and treats, any products shipped frozen, raw food,books and pamphlets, toys or beds.
Items damaged upon delivery must be reported within 24 hours of receipt of shipment. Keep the shipment in all the original packaging. You may be asked to provide photos to assist in filing a claim.

Mis-shipment: If you have received an incorrect item, contact us via our Contact page to receive a Return Authorization Number. Please reference your order number and we will provide instructions to return the product and receive the correct replacement. All items must be reported and returned within the 15 day return policy period.

Refused Delivery or Undeliverable Address: If your order is refused upon delivery and returned to us, we will charge you for return shipping charges plus a 15% restocking fee. If your order is returned to us due to an undeliverable address or a mistake in the address entered by you, we will charge you for the return shipping charges.

Return Credits: Credit will be issued via the method of payment used for the order. Credit Card credits may take a few days to show up on the account.