Procedure: Within 15 days of receipt if you are not happy with your purchase you may return it to our store. Restrictions apply, see details below.
- Returns must be pre-approved by requesting a return authorization number by sending an email via our Contact page. No credits will be issued for unauthorized returns.
- Return shipping charges are your responsibility, unless an error was made on our part.
- We must receive the returned merchandise within 10 days of issuing your Return Authorization Number. Returns beyond the 10 days will not be accepted upon delivery.
- Make sure returned items are packaged well. We don't issue credits for merchandise that is returned damaged.
- Send your insured package via a traceable carrier (UPS or FEDEX) to ensure protection from loss or damage as well as prompt delivery.
- Write your Return Authorization Number (RA#) and Order Number on the outside of the package and send it to:
Gourmet Doggie Diner
2206 E. Broadway Ave.
Bismarck, ND 58501
- We do not accept C.O.D. packages
- Shipping, handling fees and taxes are non-refundable.
Perishable Item Returns:
- Dry foods including freeze dried foods and treats (excluding homemade products) may be returned so long as at minimum 80% of food product (measured by weight) is in the bag.
- Opened moist foods including canned foods and pouches are not returnable
- Homemade entree's or treats are not returnable
- Safety precautions exclude us from allowing returns on any frozen food products
The following items are non-refundable:
- Sale or clearance items
- Books and pamphlets
- For health and sanitation reasons, toys, dishes, crates and beds
- Any product that has been opened, used or not in original, sellable condition (see above details on perishable food item returns) will not be accepted for credit.
Damaged Upon Delivery: Items damaged upon delivery must be reported within 24 hours of receipt of shipment. Keep the shipment in all the original packaging. To assist us with filing a damage claim you will be asked to provide proof of damage either by returning the damage items to us or by providing photos of the damage product as well as photo of the original packaging. Once we have received either the damage product or proof of damage via photos we will refund your method of payment for the damaged item(s) less shipping charges within 48-72 hours.
Mis-shipment: If you have received an incorrect item, contact us via our Contact page to receive a Return Authorization Number. Please reference your order number and we will provide instructions to return the product and receive the correct replacement. All items must be reported and returned within the 15 day return policy period.
Refused Delivery or Undeliverable Address: If your order is refused upon delivery and returned to us, we will charge you for return shipping charges plus a 15% restocking fee. If your order is returned to us due to an undeliverable address or a mistake in the address entered by you, we will charge you for the return shipping charges.
Return Credits: Credit will be issued via the method of payment used for the order. Credit Card credits may take a few days to show up on the account.